Capability centre design ·

The HQ-versus-centre argument is an org design problem.

Most capability centres do not fail on cost. They fail because nobody wrote down who decides what — so every decision gets escalated, re-litigated, or routed around. Answer six questions and get the thing that ends it: an operating model with one accountable party per decision domain, a governance cadence, and a KPI scorecard matched to where you actually are.

decision domains
governance forums
KPIs across four stages
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Six questions

Pricing

The operating model is free and stays free — the whole document, every domain, every forum, every metric. What costs money is the part that is not in any framework: what actually happens when you try to run it.

Free
$0
  • The complete operating model document
  • 10 decision domains, one accountable party each
  • Governance cadence for your stage
  • 20 KPIs across four maturity stages
  • Conditional risk flags
  • Markdown export, works offline
Sign-off edition
$119 one-time
  • The fight that actually happens in each domain — and how to pre-empt it
  • How each archetype fails, specifically
  • How each forum degrades and what to watch for
  • How every KPI gets gamed, all 20
  • Six things HQ will say, with the answer to each
  • Hostile-review prompt for the finished model
Get the sign-off edition

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